Write a 3-4 page letter in which you analyze your leadership skills

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Write a 3-4 page letter in which you analyze your leadership skills and how you would use them to lead a project requiring group collaboration.


Assessments 2 and 3 are based on the same scenario, so you must complete them in the order in which they are presented.

Leadership is an integral element in any job, regardless of the work title. However, it is important to recognize that leadership is not just one single skill; instead, success in leadership depends on a broad range of skills, among them are decision making, collaboration, and communication.


Use the following scenario for this assessment:

Use the following template to complete this assessment:


Develop a 3–4 page professional response to the supervisor using the Letter Template [DOCX], which has two main components. In your response:

  • Identify the qualities of a successful leader and compare them to your own leadership characteristics.
  • Make recommendations on how to lead and foster teamwork.
Additional Requirements

Your assessment should also meet the following requirements:

  • Written communication:
    • Express your main points, arguments, and conclusions coherently.
    • Use correct grammar and mechanics.
    • Proofread your writing.
  • Length: 3–4 double-spaced pages.
  • Font and font size: Times New Roman, 12 point.
  • References: Support your claims, arguments, and conclusions with credible evidence from 2–3 current, scholarly or professional sources.
  • APA format: Apply current APA formatting to all in-text citations and references.

Please refer to the scoring guide for details on how your assessment will be evaluated.

Example Assessment: You may use the following to give you an idea of what a Proficient or higher rating on the scoring guide would look like:

Competencies Measured

By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:

  • Competency 1: Apply qualities, skills, and practices used by effective health care leaders.
    • Describe leadership qualities desirable for the proposed project.
    • Compare one’s own leadership skills against those of a chosen health care leader.
    • Explain one’s role as project leader, using approaches from a selected leadership model.
  • Competency 2: Apply practices that facilitate effective interprofessional collaboration.
    • Describe an approach to effectively facilitate collaboration among a professional team.
  • Competency 4: Produce clear, coherent, and professional written work, in accordance with Capella writing standards.
    • Address assessment purpose in a well-organized text, incorporating appropriate evidence and tone in grammatically sound sentences.



Title of Assignment

Learner’s Full Name (no credentials)

Capella University

Course Title

Month, Year


[Recipient’s Name]

[Organization Name]

[Type the letter in this section, per assignment guidelines.]


[List references used in APA format.]

Assessment 2 Scenario
Use the following scenario as a basis to complete Assessment 2.

Imagine that you work in a health care facility and your boss has just stopped by your office and
says the following:

Hi, I just have a couple of minutes – please forgive me for stopping in without advanced
notice. One of the results of a recent employee survey at Lakeland Clinic indicates we
have some issues to address. The data show 75% of the employees have concerns
about at least one of the following: diversity issues, workplace incivility, and poor work-
life balance.

Senior leadership has asked me how I plan to respond, and my first inclination is to put
you in charge of assembling a team to address one of the issues. You have
demonstrated effective organizational and communication on other projects and I think
you will be a great asset as we move forward.

I have to run right now, but I’ll send you an email with more information before I leave
today. See you later!

Subsequent Email
Thanks for talking with me this morning. I just want you to know that this is really a great
opportunity for you. I know you have been interested in taking steps to becoming a
leader in this organization and now it’s time to realize your potential.

As you know we opened the Lakeland Medical Clinic to serve area residents who were
unable or unwilling to use the services offered at the main hospital. The first two months
of operation saw strong patient volume. Since then, the numbers have dropped off
dramatically. This prompted leadership to start asking some questions, which lead to the
internal survey that I mentioned yesterday.

I just met with leadership and they determined that the priority right now is the diversity
issue because we have the opportunity to improve outcomes for both employees and the

This is part of an email I got from the clinic director last week:

“. . . after careful examination of all aspects of the organization and talking with
some neighborhood leaders we have concluded that residents in the community
do not feel comfortable coming to the clinic. It seems the staff are lacking the
ability to develop a trusting relationship with the residents primarily because they
do not understand the cultural values and norms. The neighborhood residents,
which you know are predominantly Haitian, often feel their beliefs, values, and
health practices are not understood.


When staff members were hired, we only considered their past work
experiences, education and potential. We may have failed to fully consider their
ability to work with diverse populations.“

Hopefully, the information gives you a better understanding of the issues to be
addressed. Time to get started as things need to move quickly.

I want you to assemble a committee to clearly define the problem and ultimately provide
guidance on solutions. Before introducing you to the clinic director and executive team, I
want to review your approach specific to leadership style and collaboration.

I want two things from you in a written document. The first part is just for me, but the
second part I intend to share with the clinic director.

First, identify and describe a leader you would choose to lead a project like this and
explain why. It can be anyone that is qualified, even someone famous. Your choice will
tell me a lot about your leadership approach and priorities. Next, select one of the
characteristics that make them successful and compare it against your leadership skills.

The second item is related to leading and fostering teamwork and collaboration among a
group of interdisciplinary professionals. We are looking for 4–6 members to serve on a
committee who will be considering the diversity issue and ultimately making a
recommendation on how to address it.

I want you to:

• Describe your role and approach to leading the group. How will you lead and
communicate? Will you be an authoritative, collaborative, democratic, servant, or
transformational type of leader? Analyze the strengths and weaknesses of your
approach in the context of thisproject.

• Describe how you would facilitate collaboration to maximize team effectiveness. You
might consider:

o Communication technologies.

o Practices (accountability, decision making, delegating).

o Techniques for sharing information and ideas.

o Any others ideas you might have.

Remember this information will be shared with the clinic director so keep it
clear, focused, and professional. Creativity is important; however, we want to
be sure that your ideas and approaches align with current health care
organization trends and practices, so include references from current
academic or professional resources to support your points.


I have confidence in you!



  • Assessment 2 Scenario
    • Subsequent Email


Copyright ©2019 Capella University. Copy and distribution of this document are prohibited.

Leadership and Group Collaboration

Learner’s Name

Capella University

Collaboration, Communication, and Case Analysis for Master’s Learners

Leadership and Group Collaboration

July, 2022


Copyright ©2019 Capella University. Copy and distribution of this document are prohibited.


December 28, 2019


Lakeland Medical Clinic

Hello, Lynnette! I am thankful and excited to take on the proposed project. I strongly

believe effective leadership in health care is a critical component in the success of an

organization. This project is a great opportunity to enhance my skills in solving

organizational issues such as the diversity issue at Lakeland Medical Clinic. I understand

from your e-mail the primary issue we must focus on is the staff’s lack of cultural

competence. Culture affects the way we comprehend our reality, how we communicate, and

how we perceive our surroundings (Center for Community Health and Development, 2019).

As our population becomes more culturally diverse, it is important for health care centers to

be culturally competent. For an organization to be culturally competent, it is important for

employees to communicate effectively and appreciate the diversity of cultures (White et al.,


To handle the diversity issue effectively, a health care leader must possess skills such

as excellent communication, strategic thinking, interpersonal skills, and the ability to plan

efficiently. A leader should communicate to the staff the vision and the goal of the diversity

project in a manner that creates a sense of unity and purpose among the staff members. A

leader must plan strategically to change the system by anticipating problems that the staff

might face while implementing new processes. A leader should encourage staff members

from interdisciplinary teams to actively voice their opinions to validate the processes that

have been implemented and suggest changes that could enhance the efficiency of the staff’s

involvement in these processes.


Copyright ©2019 Capella University. Copy and distribution of this document are prohibited.

An individual I would choose to lead a project such as this would be Dr. Lisa E.

Harris, medical director and chief executive officer of Eskenazi Health, Indianapolis. For 30

years, Dr. Harris has practiced medicine and has been committed to improving medical

services for minorities. She is constantly engaged in research, teaching, and patient care.

Today, the Eskenazi Health campus is one of the largest health care campuses to achieve a

gold certification in Leadership in Energy and Environmental Design (Eskenazi Health, n.d.).

Dr. Harris is an excellent example of a leader who practices the transformational style of

leadership. Dr. Harris’s success can be attributed to her ability to take risks to achieve her

goals. She has actively worked toward developing the quality of health care services in local

communities. She ran a successful campaign to seek voter approval for the construction of a

new hospital that could solve existing health care issues, revolutionize health care, and

provide affordable health care. There are certain similarities and differences between Dr.

Harris’s and my leadership style. The similarities include leading by example, being

approachable, demonstrating strong work ethics, being willing to train and motivate

subordinates to achieve their goals, and working to fix issues in the system.

For the proposed project, I would implement a process flow that provides enough

room for innovation. Dr. Harris implemented a complex workflow that could reduce the

bandwidth for innovation within the organization. This approach might not be ideal for a

clinic setting, especially when tackling sensitive issues such as diversity. Consequently, my

approach would differ from Dr. Harris’s; I would encourage a diverse and inclusive

workplace that also promotes interprofessional collaboration. This, in turn, encourages the

sharing of experiences and expertise among staff members and opens avenues for innovation.

Steps to Address the Diversity Issue

When leading the project at Lakeland Medical Clinic, I will utilize key qualities of

both transformational and collaborative types of leadership to effectively address the


Copyright ©2019 Capella University. Copy and distribution of this document are prohibited.

diversity issue. One approach is to set up a multicultural collaboration between the staff at the

clinic and the residents. This can be achieved by forming an interdisciplinary committee that

consists of staff members from different disciplines as well as members from the community.

Collaborations between physicians, nurses, and other health care professionals promote

knowledge sharing and can make the processes that have been set up to achieve staff and

patient satisfaction more efficient.

Mutual respect, trust, and collaboration are some characteristics of an effective team.

Collaboration in a health care setting involves professionals taking on complementary roles

and work together, sharing responsibility to solve problems, and formulating effective plans

for patient care. An important aspect of collaboration is open and effective communication,

which builds respect and fosters trust. The roles and responsibilities of team members must

be clearly communicated to prevent conflicts of interest. Another approach would be to

analyze the strengths and weaknesses of team members through an internal assessment and

delegate work based on their capabilities. Training sessions should be set up for team

members who lack certain skills. It is important to motivate and encourage team members by

identifying and valuing their contributions. My approach would be to mandate shared

decision-making within the team to encourage negotiation, openness, and trust. Shared-

decision making can make way for various innovative strategies for handling the clinic’s

diversity issue (Morley & Cashell, 2017).

Diversity issues can arise from practical problems such as language barriers and

cultural practices or from deeper systemic issues such as staff prejudices and racism. To

address diversity issues stemming from practical problems, we will initiate training programs

for staff to sensitize them to Haitian culture and values. Diversity coaches can be hired to

train staff members. Diversity training provides information about dietary needs and

restrictions, language barriers, and psychological triggers (Cooper-Gamson, 2017). Staff


members who actively participate in improving their cultural competency should be

recognized and rewarded to motivate and encourage other staff members to do so. To address

systemic issues, we will require an organization-wide assessment of employees and their

cultural biases and provide mandatory antiracism and diversity training (Shepherd et al.,


Another approach would be to tweak existing hiring policies. We should assess the

cultural competency of candidates, rather than just their academic qualifications and previous

work experience, before recruiting them. A more diverse workforce can help improve an

organization’s cultural competency (Rahman, 2019). We can provide employment

opportunities to individuals from the local community by setting up training camps that can

equip them with the required skills to work at the clinic, thereby improving cultural diversity

in the workforce.

In this e-mail, I have presented multiple strategies to address the diversity issue such

as initiating staff training and hiring diversity coaches along with suggestions to change

existing hiring policies. Implementing these strategies can increase the organization’s

cultural competency and workforce diversity. Improving an organization’s cultural

competency assures improved efficiency of clinical staff as well as patient satisfaction

(White et al., 2019).

Copyright ©2019 Capella University. Copy and distribution of this document are prohibited.


Copyright ©2019 Capella University. Copy and distribution of this document are prohibited.


Center for Community Health and Development. (2019). Community Tool Box. Section 8.

Multicultural collaboration. https://ctb.ku.edu/en/table-of-contents/


Cooper-Gamson, L. (2017). Are we bridging the gap? A review of cultural diversity within

stoma care. British Journal of Nursing, 26(17), S24–S28.


Eskenazi Health. (n.d.). Lisa E. Harris, MD. https://fsph.iupui.edu/doc/news-


Morley, L., & Cashell, A. (2017). Collaboration in health care. Journal of Medical Imaging

and Radiation Sciences, 48, 207–216. https://doi.org/10.1016/j.jmir.2017.02.071

Rahman, U. H. F. B. (2019). Diversity management and role of leader. Open Economics,

2(1), 30–39. https://doi.org/10.1515/openec-2019-0003

Shepherd, S. M., Willis-Esquesa, C., Newton, D., Sivasubramaniam, D., & Paradies, Y.

(2019). The challenge of cultural competence in the workplace: Perspectives of

healthcare providers. BMC Health Services Research, 19.


White, J., Plompen, T., Tao, L., Micallef, E., & Haines, T. (2019). What is needed in

culturally competent healthcare systems? A qualitative exploration of culturally

diverse patients and professional interpreters in an Australian healthcare setting. BMC

Public Health 19, 1096. https://doi.org/10.1186/s12889-019-7378-9


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