Overview: You will prepare an analysis of the organization’s internal strengths and weaknesses in Section I of this chapter while Section II will offer an analysis of the opportunities and threats associated with the organization’s external environment. This discussion of Strengths, Weaknesses, Opportunities, and Threats will form the basis of a SWOT analysis for the organization. Finally, Section III of this chapter will offer an evaluation of the SWOT analysis. You will reference this analysis again in Chapter 5 when formulating recommendations for the organization. While conducting this analysis, recall the Hill & Jones advice on how to proceed: • Remember that the SWOT analysis is the key to a solution• Balance strengths/weaknesses against opportunities/threats• Based on the overall balance, include your evaluation of the company’s positive or negative position• Determine, in this evaluation, if the company can remain profitable• Further evaluate whether it can it turn its weaknesses to strengths & threats to opportunitiesYou should again refer to “A SWOT Checklist” (Table 1 in Appendix C4, Hill & Jones) to help in preparing a comprehensive SWOT analysis in this section. Include references to business concepts and theories learned in the BAS program. Your analysis will consider the following factors: • Planning• Organizing• Leading• Controlling• Porter’s Five Forces Model• Macro-environment forcesTo streamline the preparation of the SWOT analysis, you may regard any Leadership or Control problem as an internal weakness. On the other hand, Planning or Organizing problems may relate to either an internal weakness or an external threat. For example, a company may be aware of its external threats but it could fail to upgrade its planning function or avoid a needed reorganization. You may evaluate this “failure” to address a known external threat as an internal weakness. If you see evidence of internal problems due to a failure toaddress the external environment, be sure to discuss them later in Section II (the external analysis portion) of this chapter. To simplify further, you will focus on one primary weakness or threat while offering only a cursory review of the other elements in this SWOT analysis. For example, your research question and hypothesis might point to a problem with leadership (an internal weakness) so you aimed the majority of your literature review at leadership issues. Here, you will assign a negative evaluation to the leadership component and focus much of your SWOT analysis on this primary internal weakness. Subsequently, you will assign a “positive” evaluation to the other components (planning, controlling, organizing and external issues) while offering only a brief (perhaps one paragraph each) discussion for them. Finally, SWOT analysis discussions (particularly those focused on the thesis) should again include brief references to the theories or concepts learned throughout the BAS program. Refer to the resource guide entitled Theories & Concepts Associated with Learning Outcomes (provided with this course) for assistance in recalling or categorizing this information. Capstone Paper 18
Details for Section I–Internal Weaknesses and Strengths: In preparing this section, you will outline the four
major elements of the management process and demonstrate how each function is related to a strength or
weakness in the company. For this first section specifically, you will outline evidence for problems (weaknesses)
or strong points (strengths) in the following components.
• Leading: If leadership is the primary internal weakness identified in the thesis, focus
much of the SWOT analysis on this section. If not, a brief discussion with a “positive”
evaluation is appropriate here. Include observations, comparisons, and contrasts of at
least two leaders in the organization—perhaps executives or lower-level managers. You
o Examine traits, skills behaviors and effectiveness
o Explore motivational effectiveness
o Evaluate communication effectiveness (upward and downward)
o Compare their situational leadership and empowerment strategies
oI nclude any emotional intelligence or gender-related leadership traits if
The discussion should assess each component for each leader either positively (as a strength)
or negatively (as a weaknesses)
• Controlling: If organizational control is the primary internal weakness identified in the
thesis, then focus much of the SWOT analysis on this section. If not, a brief discussion
with a “positive” evaluation is appropriate here. At a minimum, the organizational
control discussion should:
o You discussed financial documents (Income Statements and Balance Sheets) in
Chapter 3. If you have decided that Organizational Control is the primary
internal weakness, then simply mention that information from your Chapter 3
analysis and add a few standard stability measures and/or financial ratios here.
Refer to pages C8 to C12 in the Case Study section of the Hill and Jones text to
assist in this analysis.
o Examine productivity controls in place
o Evaluate quality practices such as TQM, 6-Sigma, ISO, or other systems
o Investigate the type and effectiveness of the organization’s information
o The discussion should assess each component of organizational control either
positively (as a strength) or negatively (as a weaknesses).
This is a research paper about CVS/health and their healthhubs.
You are to focus on the bold, italicized section and look for the weaknesses and strengths inside the organization.
requirement is 5-7 pages with at least 5 references, cited, including a work cited page.
I have attached the first two sections for further understanding and clarification.
Overview: You will prepare an analysis of the organization’s internal strengths and weaknesses in Section I of this chapter while Section II will offer an analysis of the opportunities and threats as
Corporate The first Consumer Value Store, abbreviated as the CVS, was founded in 1963. Two brothers identified as Sidney and Stanly Goldstein pioneered the firm in collaboration with Ralph Hoagland. The first CVS store operated in Lowell, Massachusetts. At the start, the firm dealt with beauty and health products. History of the Company In 1967, the company added pharmacies, and in 2006, CVS launched its first clinic with the help of the minute clinics. In 2007, there was a merger between CVS and the Pharmacy Benefit Management Company, and the company’s name changed to CVS Care Corporation. In 2014, CVS Care Corporation decided to eliminate tobacco products from its stores, and the company changed its name to CVS Health. There was a merger between CVS Health Corporation, the largest retail pharmacy in the United States, and Aetna (Lugo et al., 2021). The merger, which concluded in 2018, was studied, and in the light of claims made by scholars, the two competitors joined forces to gain competitive advantages in the pharmaceutical market (Delrahim & General, 2018). Business elites, scholars, and professors castigated the shift. Historical Products and Evolution to Current Products and Services Historically, CVS Health dealt with beauty and health products. Currently, CVS Health can be connected with pharmaceuticals, beauty, cosmetic products, and health services (Lugo et al., 2021). CVS Health evolved and started to deal with pharmaceuticals in 1967, four years after its discovery. CVS Health launched the first-minute clinic in 2006, and in 2014 the firm decided to eradicate the production of tobacco products. Entry into New Business Lines CVS Health corporation began as a series of beauty and health retail stores. The company transitioned to pharmacies four years after its introduction. In 2006, the company transitioned from pharmacies and operated in minute clinics. Eight years later, they banished tobacco products from their stores, and the name changed to CVS Health (Liu, Li, & Opara, 2018); to adhere to its corporate social responsibility. Industry Competitors The competitors of CVS Health include UnitedHealth Group, Humana Inc., Express Scripts Holding Company, WellCare Health Plans, CIGNA, Rite Aid Corporation, Health Care Service Cooperation, Wellmark IA, and SD Anthem Inc (Scheffler, 2018). The competitors of CVS Health are the primary health insurers in the United States. As a result, the firm needs to reconsider its business strategies, especially in using technology. Section II: Statement of the problem In 2018 CVS and Aetna released a joint statement stating that they are one company, “the combined company would have 9,700 CVS Pharmacy stores, 1,100 MinuteClinic walk-in clinics, and about 4,000 CVS Health clinic and home care nurses”. (Herbert, 2018) The company’s goal was to create 1,100 new (minute) walk-in clinic hubs within their stores by 2019. However, by 2022 the CVS currently only set up 135 Health Hubs. The study aims to identify why the two company mergers failed, starting with the company’s structure, the expansion of the new markets, and the impact covid 19 had on creating and implementing the Health Hubs. Section III: Research Question Although the company is facing many challenges, the goal remains the same, the creation and implementation of its 1,100 new health hubs, to achieve the goal. How can CVS health restructure its position in the healthcare industry to remain profitable while providing accessible health care? Section IV: Hypothesis CVS Health will come up with a strategic plan to focus on moving forward with the development of viable Health Hubs in affluent locations. The Hubs will be specifically designed to maintain current CVS Health customers and attract new patrons with it’s “One stop shop design”. Section V: Research Significance Investigating Health care associates and their affiliates has become increasingly crucial for the government, insurance providers, consumers, and many more (Steinwachs & Hughes, 2008). The information included in research projects such as this can provide several benefits that will lead to improvements in the availability of health services. Organizational structures, organizational processes, health technologies, and many other factors affect the quality of health care in addition to the cost and availability. More specifically, CVS Health has innovations that have drastically affected the retail aspect of the HealthCare industry. As an ever-changing industry mogul like CVS becomes, CVS Health significantly impacts the organizational changes such as access to health care, efficiency, and quality. This research project is crucial because it needs to be determined if the business strategy to re-brand and merge was more beneficial than detrimental to the industry as a whole. While the pharmacy market is extremely competitive, CVS has continued to lead in innovation. They strive to be a one-stop-shop with health clinics and Pharmacy management benefits. It becomes easy and convenient for the consumers. This research will expose problems of the pharmacy giant becoming too big too fast. With online/digital companies creating competition that threatened pharmacy sales and reduced forecasted revenue amounts, CVS Health had to plan for the disruption (CVS Health, 2017). There are five main sectors in the pharmacy industry: • Chain drug stores • independent pharmacies • supermarkets with pharmacies • mass merchants with pharmacies • Mail order specialty pharmacies While CVS is a chain drug store and dominates the market, they have also seized the opportunity to provide consumers with built-in retail health clinics. That one-stop shop convenience the population desires (CVS Health, 2017). The recommendations offered in this presentation will provide a strategic plan to improve survivability through a massive merger that is creating Health problems internally for the staff while remaining consistent with the values, mission statement, and vision of CVS Health. Section VI: Purpose The purpose of conducting this research about CVS health is to provide a unique perspective on the intentions of CVS Health executives to convert 1,100 stores into Health hubs. Thorough research has been completed, and careful analysis has provided findings that support recommendations to proceed with opening hubs to meet original goals and advancing services offered to remain competitive. Section VII: Data collection/Research Method The data collection process will begin with researching resources found within the library database. Utilizing journals, scholarly articles, and financial statements located in the business and health & medicine section. Other resources will be retrieved from the corporate website. On the CVS/health website, information such as investor’s reports, official company statements and future endeavors the corporations are striving to achieve can be found. (CVS/Health, n.d.) Legal databases like Nexis Uni will be used to gather information related to legal issues or lawsuits CVS/Health has been involved in. The first step in the research collection process will be to look at which market CVS/Health is occupying and how much of the sector they are dominating. From there the research will investigate the corporation’s opportunity for expansion within the market share. It will be imperative to look at competitors within the industry such as Walgreens, Urgent Cares and Telehealth companies to obtain information on their strengths, weaknesses, and competitive costs of healthcare resources provided. Questionnaires for employees and customers will be created in order to help gather research about the corporation and general healthcare access. Other methods to gain understanding will be through observation, by being a patient at the Minute Clinic. This will aid in taking an internal look at how the company operates and the quality of healthcare being offered. In addition, a portion of the research related to Human Resources, Labor Relations, and Marketing issues will come from textbooks used in previous classes to incorporate knowledge and show understanding gathered throughout the academic experience. CVS/Health. (n.d.). CVS/Health. https://www.cvs.com/content/health-hub?icid=cvsheader:healthhub Section VIII: Chapter Summary CVS/Health has grown into a household name over the last 59 years, rapidly surpassing and absorbing similar corporations within the healthcare market. Currently, CVS/Health operates in 43 states, District of Columbia, and Puerto Rico with plans to continue the company’s expansion within their market sector. (CVS Pharmacy Locations, n.d.) The focus of the company is clear, to “help people navigate the healthcare system — and their personal health care — by improving access, lowering costs and being a trusted partner for every meaningful moment of health” (Our Purpose, 2022) However, in order to provide the healthcare services that reflects their purpose, it is crucial that the company sets realistic goals. Then executes appropriate resources for the goals to be achieved. With the CVS and Aetna merger, CVS/Health strived to create over 1,000 new clinics but successfully opened less than 15% of their set goal. The research will comprehensively analyze the structure created within the company since the merger. By focusing on the healthcare sector, competitors and new company structure within management seeking to find innovative resolutions for the complications that hindered the growth of the HealthHubs in 2022. Our purpose. (2022). CVS Health. https://www.cvshealth.com/about-cvs-health/our-purpose CVS Pharmacy Locations. (n.d.). CVS/Health. https://www.cvs.com/store-locator/cvs-pharmacy-locations