WCM 610 8-1 Discussion: Control—Successful Implementation and Close Out of the DMAIC Process

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Rubric and Responses Attached

First, read Chapter 10 in The Essential Workplace Conflict Handbook. Additionally, read the CONTROL Supplementary Document as well as CONTROL: The Final Phase of a DMAIC Project.

In your initial post, address the following:

  • Can you find any limitations to your Control phase that should be addressed? What are they specifically?
  • What might you need to do to ensure that the process owners in the organization will accept your Control measures?
  • How will the Control phase learning apply to your organization’s specific conflict or to the Garden Depot case study?

In responding to your peers, reflect upon what each has shared regarding the Control phase and its implementation, and offer constructive criticism, providing details or examples from your professional experience.

Use specific examples from your own organizational conflict or the Garden Depot case study in your initial post and in your responses to other students’ posts.


In Module Seven, you explored the first piece of the Control phase of the DMAIC process, focusing on the continued mitigation of unwanted consequences. In this module, you will examine how relationships with key stakeholders—such as the team, leadership, and others important to the DMAIC process—can be improved and maintained.

Always remember that you are working with people. When individuals are stressed or when two people simply dislike one another, the manner of their communications, including their wording, nonverbal body language, and their attitudes, can disintegrate. As you work through the DMAIC process, be alert to the manner in which individuals in the workplace behave toward one another. Consider what Mitchell and Gamlem (2015) offer:

Remember a time when someone made you feel respected. Did they listen to you, giving you their undivided attention? Perhaps they valued your opinion even if it differed from their own. Did they provide feedback in an honest and non-judgmental way? Did their actions show consideration? These are a sampling of workplace behaviors that are respectful. (Chapter 10, para. 1)

Being aware of the interpersonal relationship space between and among team members and others in the workplace is critical as you seek to work through conflict using the DMAIC process.

The Control phase is the end of the DMAIC process, and includes closing out the project and transferring the process to those who are the process owners. In the second piece of the Control phase, you will promote your recommendations to those in the organization who own the process, seeking their acceptance and implementation of your recommendations.

For the discussion in this module, you will reflect on the generation of the Control phase and its key pieces, which are your actual recommendations. You will also reflect on the successful recommendation to the process owners in the organization so that the Control phase recommendations are adopted, and the process is closed. In addition to the discussion, you will continue to work on your final project, the executive summary presentation. Include the Control phase, which will conclude the DMAIC process for your selected case study.

In Module Nine, you will bring the entire DMAIC process together. You will complete your final project and submit your work, incorporating each piece of the DMAIC process. You will have only your final project to complete and submit during Module Nine; there will be no discussion.


Mitchell, B., & Gamlem, C. (2015). The essential workplace conflict handbook. Wayne, NJ: The Career Press, Inc.


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