Problem-Solving and Conflict Management
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My chosen leader is Howard Schlutz CEO of Starbucks
Prompt: For Milestone Three: Problem-Solving and Conflict Management, you will submit a short paper or presentation as you analyze your chosen leader’s
problem-solving skills, highlighting the tools, methods, and strategies he or she used, and explain which of the tools, methods, and strategies you would
use/emulate and which you would avoid. Share what knowledge, skills, and abilities related to conflict management and negotiation you possess, and analyze
your leader’s knowledge, skills, and abilities related to conflict management and negotiation. Explain at least two of the techniques you would use/emulate and
how they would help you. In the assignment, use personal reflection information of your experiential knowledge on these topics along with the research on your
chosen leader and concepts and theory information from the text. Be sure to explain the leader’s use of appropriate tools, methods, and strategies for
organizational problem-solving and decision-making. Use evidence to classify conflict management styles and select the most appropriate conflict management
approach for effectively communicating and resolving organizational behavioral disputes. Identify and list leadership problem-solving skills, abilities, and
knowledge to demonstrate effective communication and conflict resolution techniques that enhance organizational culture.
You will be evaluated on the analysis of your chosen leader’s problem-solving skills and use of tools, methods, and strategies; identification and summary of
which tools, methods, and strategies you would use and emulate and which of these methods you would avoid; analysis of your knowledge, skills, and abilities
related to conflict management and negotiation; analysis of your chosen leaders knowledge, skills, and abilities in these areas; identification of the techniques
you would use/emulate and how they would help you in your learning; critical thinking applied to your work product; and the articulation of your response in the
Guidelines for Submission: Milestone Three must be in APA style. Include a separate title and reference page, an introduction, subheadings, and a conclusion.
The requirements for this assignment are 2 to 4 pages in length (not including title and reference pages), double-spaced, 12-point Times New Roman font, oneinch
margins, and at least two discipline-appropriate citations.
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