Management ( decision making and problim solving ) – 2

Even the smartest students need writing assistance at some point during their academic career. Should you lock yourself in a room and spend the entire weekend trying to write a paper? We promise you that the paper that you pay for won’t be resold or submitted elsewhere. It will also be written according to the instructions that you and your professor provide. Our excellent essays stand out among the rest for a reason. Don’t just take our word, check them out by yourself.


Order a Similar Paper Order a Different Paper

 

Critical Thinking Case studies: 

It came to the attention of the Mr. Faisal Al Qarni, CEO of a Alqarni company (A small Jeddah based company) that there was a difficulty between two employees who had been working together for some time but recently appeared to have major differences that were affecting their entire department. 

Two employees Amal and Haifa had been working together for a few years. They were in the same department and reported to the same departmental manager. Amal had been at the company longer and was senior to Haifa.  

Mr. Faisal was being approached by both Amal and Haifa at different times. They complaint against each other about the harassment and bullying. Mr. Faisal asked HR Manager to listen their issues and try to resolve as soon as possible. HR Manager has spent increasing amounts of time speaking to them, taking notes of their points and comments, meeting with their department manager. 

Haifa had felt under pressure from Amal since she joined the company. She raised the issue with her departmental manager; however, she felt that nothing had changed. Both the parties were accusing the other of bullying and harassment. 

Amal had a no-nonsense approach and felt that some aspects of Haifa’s work needed improvement. She had asked for these changes in ways that she felt had been clear and fair. Haifa kept going to management with the allegation of bullying by Amal. 

Haifa felt her work performance had been made subject to very public comment in team meetings and she felt embarrassed and singled out. She felt she could do no right as far as Amal was concerned. She liked her job. It was close to her home so she was able to take her children to school and pick them up on her way home. 

Both parties were thinking about leaving if the situation could not be worked out. They reluctantly agreed to mediation but neither wanted to change jobs. 

Consider yourself as HR Manager and resolve the entire issue.  

Assignment Question(s):      (Marks 05) 

  1. What are the main problem and subproblems of the case?  Based on the following technique, identify the causes of problem?    [Marks 2] 
  2. Cause of the problem- 5 Why Technique 
  3. Why-1 
  4. Why-2 
  5. Why-3 
  6. Why-4 
  7. Why-5 
  8. Develop a Cause-and-Effect Diagram  
  9. What information should you gather, that would be helpful to know before making a decision?         [Marks 0.75] 
  10. Develop a mind map to generate several choices of your decision. As HR Manager, what will be your decision to resolve this issue?   [Marks 1.5]    
  11. HR Manager may face Ethical dilemma in resolving the issue and finding solutions. What could be possible ethical issues in the above case?    [Marks 0.75] 



College of Administrative and Financial Sciences

Assignment 2

Decision Making & Problem Solving (MGT312)

Deadline for students: End of Week 11 (20/11/[email protected] 23:59)

Course Name:

Student’s Name:

Course Code: MGT312

Student’s ID Number:

Semester: 1st

CRN:

Academic Year: 1442/1443 H, First Semester

For Instructor’s Use only

Instructor’s Name: Dr. Asif Hasan

Students’ Grade:

Level of Marks:

Instructions – PLEASE READ THEM CAREFULLY

· This assignment is an individual assignment.

· Due date for Assignment 2 is by the end of Week 11 (20/11/2021).

· The Assignment must be submitted only in WORD format via allocated folder.

· Assignments submitted through email will not be accepted.

· Students are advised to make their work clear and well presented. This also includes filling your information on the cover page.

· Students must mention question number clearly in their answer.

· Late submitted assignments will NOT be entertained.

· Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.

· All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).

Submissions without this cover page will NOT be accepted.


Course Learning Outcomes-Covered

· Define different perspectives and concepts of problem solving in diverse contexts and business situations.

· Explain and apply critical thinking and cognitive psychology as it pertains to analyze and synthesize information for problem solving and decision making.

· Demonstrate decision tools and employ appropriate analytical business models to break down complex issues.

· Analyze ethical issues and dilemmas that businesses often face and employ ethical standards in all manners and circumstances.




Critical Thinking Case studies:

It came to the attention of the Mr. Faisal Al Qarni, CEO of a Alqarni company (A small Jeddah based company) that there was a difficulty between two employees who had been working together for some time but recently appeared to have major differences that were affecting their entire department.

Two employees Amal and Haifa had been working together for a few years. They were in the same department and reported to the same departmental manager. Amal had been at the company longer and was senior to Haifa.

Mr. Faisal was being approached by both Amal and Haifa at different times. They complaint against each other about the harassment and bullying. Mr. Faisal asked HR Manager to listen their issues and try to resolve as soon as possible. HR Manager has spent increasing amounts of time speaking to them, taking notes of their points and comments, meeting with their department manager.

Haifa had felt under pressure from Amal since she joined the company. She raised the issue with her departmental manager; however, she felt that nothing had changed. Both the parties were accusing the other of bullying and harassment.

Amal had a no-nonsense approach and felt that some aspects of Haifa’s work needed improvement. She had asked for these changes in ways that she felt had been clear and fair. Haifa kept going to management with the allegation of bullying by Amal.

Haifa felt her work performance had been made subject to very public comment in team meetings and she felt embarrassed and singled out. She felt she could do no right as far as Amal was concerned. She liked her job. It was close to her home so she was able to take her children to school and pick them up on her way home.

Both parties were thinking about leaving if the situation could not be worked out. They reluctantly agreed to mediation but neither wanted to change jobs.

Consider yourself as HR Manager and resolve the entire issue.


Assignment Question(s): (Marks 05)

1. What are the main problem and subproblems of the case? Based on the following technique, identify the causes of problem? [Marks 2]

a. Cause of the problem- 5 Why Technique

a. Why-1

b. Why-2

c. Why-3

d. Why-4

e. Why-5

b. Develop a Cause-and-Effect Diagram

2. What information should you gather, that would be helpful to know before making a decision? [Marks 0.75]

3. Develop a mind map to generate several choices of your decision. As HR Manager, what will be your decision to resolve this issue? [Marks 1.5]

4. HR Manager may face Ethical dilemma in resolving the issue and finding solutions. What could be possible ethical issues in the above case? [Marks 0.75]


ANSWERS



Critical Thinking Case studies:

It came to the attention of the Mr. Faisal Al Qarni, CEO of a Alqarni company (A small Jeddah based company) that there was a difficulty between two employees who had been working together for some time but recently appeared to have major differences that were affecting their entire department.

Two employees Amal and Haifa had been working together for a few years. They were in the same department and reported to the same departmental manager. Amal had been at the company longer and was senior to Haifa.

Mr. Faisal was being approached by both Amal and Haifa at different times. They complaint against each other about the harassment and bullying. Mr. Faisal asked HR Manager to listen their issues and try to resolve as soon as possible. HR Manager has spent increasing amounts of time speaking to them, taking notes of their points and comments, meeting with their department manager.

Haifa had felt under pressure from Amal since she joined the company. She raised the issue with her departmental manager; however, she felt that nothing had changed. Both the parties were accusing the other of bullying and harassment.

Amal had a no-nonsense approach and felt that some aspects of Haifa’s work needed improvement. She had asked for these changes in ways that she felt had been clear and fair. Haifa kept going to management with the allegation of bullying by Amal.

Haifa felt her work performance had been made subject to very public comment in team meetings and she felt embarrassed and singled out. She felt she could do no right as far as Amal was concerned. She liked her job. It was close to her home so she was able to take her children to school and pick them up on her way home.

Both parties were thinking about leaving if the situation could not be worked out. They reluctantly agreed to mediation but neither wanted to change jobs.

Consider yourself as HR Manager and resolve the entire issue.





Assignment Question(s): (Marks 05)

1. What are the main problem and subproblems of the case? Based on the following technique, identify the causes of problem? [Marks 2]

a. Cause of the problem- 5 Why Technique

a. Why-1

b. Why-2

c. Why-3

d. Why-4

e. Why-5

b. Develop a Cause-and-Effect Diagram

1. Causes of the problem – 5 Why Technique:

a. Question: What is the problem?

Answer: Disputes between Amal and Haifa due to which the working of entire department is getting affected.

b. Question: Why are disputes there between Amal and Haifa?

Answer: Both are alleging that the other person is harassing and bullying them.

c. Question: Why are they hurling such allegations against each other?

Answer: Amal feels that Haifa’s work is not up to the mark and needs improvement and in absence of such improvements, Amal being her senior is expecting better work from her. While Haifa feels that she has been singled out by Amal and because of that she feels embarrassed and under pressure.

d. Question: Have they discussed their issues with each other so that both can meet each other’s expectations?

Answer: They have discussed the issue with Mr. Faisal in the form of a complaint against each other, but it seems like they have not discussed the same with each other.

e. Question: How to fulfill each one’s requirement and resolve the conflict?

Answer: The root cause is with the expectation of each other from one another. On one hand, Amal is expecting better quality work, Haifa is expecting respect and good conduct from her co-workers. Both of them should be counselled together and in discussion with Amal, training sessions shall be conducted for Haifa so that her performance can improve while for Amal, interpersonal and leadership sessions shall be conducted.

            

  Cause and effect diagram shall be as follows:

2. The useful information before making a decision is the bottlenecks in Haifa’s learning which is preventing her from performing as per Amal’s expectations and also the counselling requirements of Amal through which she can be a better leader and manage her team members better.

B –

Cause and effect diagram of the case of Amal and Haifa, two employees who have interpersonal issues in their relations, which is impacting the department and organization.

The cause and effect diagram used is – Fishbone or Ishikawa diagram, which separates the causes into fishes’ bones and head of the fish is effect or the problem.

The bones are classified into following categories –

Man –

Lack of interest of HR Manager

Lack of managers intervention

Lack of mutual respect between employees

Material-

Lack of detailed history of case with HR

Lack of evidence for instances and actual incident details

Measurement –

Lack of employees behavioral monitoring

Lack of review of managers abilities

Machine –

Lack of system for communication of and on employee interpersonal conflicts

Lack of system for recording instances of employee interpersonal conflicts

Method –

Lack of process for manager to manage employee conflict

Lack of code of conduct for employee

Lack of employee grievances handling process

Environment

Lack of monitoring of organizational behavior

2. What information should you gather, that would be helpful to know before making a decision? [Marks 0.75]

Before making or come to any decision on their disputes ,I will gather some of the information such as:

1. Talk with their close calluges of the organisation : As HR manager of the company before making any decision I will like to talk to the other member of the organisation and collect information about them and know their nature as person. For fair decision I will go through all the situation that can be happend .

2. Check the cctv footage or camera: I will chech the cctv footage of recent days and try to understand the problem between them if it presents. Whoever found guilty will be fired.

3.check their work that it is efficient or not : If they are doing any other work other than the given work then I will take the strict action against them.

After gathering all these information about them I will come to any decision and if anyone found guilty then they will be fired from the organisation.

There is also the possibility of misunderstanding between them, if this happens then I would speak to them and make them understand about the situation.

3. Develop a mind map to generate several choices of your decision. As HR Manager, what will be your decision to resolve this issue? [Marks 1.5]

As HR Manager I will have the following three choices that one can choose from with valid reasons:

1. HR manager should take the charges of the harassment from Haina against her senior Amal very seriously and should fire Amal for promoting workplace harassment in the organization.

2. HR manager should take the charges of the non-performance seriously by confirming the same with the department and should fire her on the spot for being non-consistent and disturbing the whole organization company.

3. the Third option will be to clear out the employees’ differences with the help of mediation techniques and it should be the target of the HR manager to keep both the employees and also take commitment from their side for not creating such issues in the future as well otherwise it may lead to the consequences because it is disturbing the company working environment.

As the HR manager, I will choose the third option to act as a mediator and clear out the differences between both the employees and improve the working environment, and promote the idea of clearing out the differences of the employees rather than firing anyone.

Another answer:
As an HR manager, I will have the following three choices with valid reasons to choose from:

1. The HR manager should take Haina’s allegations of harassment against his senior Amal very seriously and should fire Amal for encouraging workplace harassment within the organization.

2. The human resources manager must take allegations of non-compliance seriously by confirming them with the department and must immediately fire him for being inconsistent and disturbing the entire company. organization.

3. the third option will be to eliminate the differences between the employees using mediation techniques and the objective of the human resources manager should be to keep both employees and also to make an effort on their part to not creating such problems otherwise even in the future can have consequences as it disrupts the working environment of the company.

As an HR manager, I will choose the third option to act as a mediator and eliminate differences between employees and improve the working environment, promoting the idea of ​​eliminating differences between employees rather than fire anyone.

4. HR Manager may face Ethical dilemma in resolving the issue and finding solutions. What could be possible ethical issues in the above case? [Marks 0.75]

There are a few ethical issues in the above case that include Haifa facing pressure from Amal, as he is raising concerns with her work in the team meetings or in front of the team members. Haifa feels she is bullied, harassed, and degraded by Amal due to these actions. While Amal has the right to raise concerns about Haifa’s work issues, he cannot raise such issues in front of the other team members or the team meetings. He can have a face-to-face meeting and give feedback to Haifa. There are no serious issues between both these employees, but they are making them serious. Haifa is not liking the intervention of Amal in her work, and Amal is not happy with Haifa’s work.

As an HR manager, I believe they should be called for a one-on-one meeting individually to understand each other’s concerns. Then, they must be called together to sort out the differences and be allowed to work for another three months to check the progress and if they have resolved their conflicts. If they have sorted out and worked collaboratively, then the problem is solved. But if they are continuing the same behavior and indulging in similar conflicts. I would suggest offering them internal movements in other departments where they must be reporting to different managers and not connected with each other’s departments.

But if there is no such option to offer them different roles within the organization, they must be asked to report to different managers with the same positions. If they still come up with concerns, then, it is better to terminate them and replace them with other employees as their behavior and issues will impact the entire team and other employees.

Other answers:

The main problem, in this case, is the potential leaving of the job of two employees (Amal and Haifa)The subproblems can be identified by the use of the 5 why technique.

Based on the case, these are the 5 why’s that we can derive from the situation and these are as follows:

1. Why did Amal and Haifa can’t get along with each other?

2. Why did the two employees feel that each of them bullied and harassed each other?

3. Why did Haifa feel under pressure from Amal?

4. Why did Haifa feel embarrassed and singled out?

5. Why did Haifa and Amal did agree to mediation but neither wanted to change jobs?

The Fishbone Diagram can be used to present the cause and effect of the problem in the case study.

According to wikihow.com, here is the information needed that can be helpful before making a decision regarding the problem, (1) collect as much information as possible, (2) point out the parties involved, (3) determine the ethical issues,(4) reassess the company’s standard procedure, (5)list and analyze options, (6) implement the best option, and (7) keep a record as you monitor the result.

A mind map is an illustration used to visibly organize information . This can be used to generate ideas that can be useful in the decision-making of this case.

The ethical issues concerning this case are discrimination and harassment, toxic workplace, unethical leadership, lack of teamwork, low employee morale, unhealthy relationship.

The main problem in this case study is the potential leaving of the job of the two employees namely Amal and Haifa. The 5 why’s technique was used to point out the subproblems stated above.

FISHBONE DIAGRAM ON CAUSE AND EFFECT OF THE PROBLEM

In making decisions to resolve ethical issues in the workplace the following must be done:

· Collect as much information as possible- gather all the relevant facts and scrutinize all the possible pieces of evidence

· Point out the parties involved-find out who are involved in the issue whether direct or indirect

· Determine the ethical issues- asking yourself which ethical principles are violated

· Reassess the company’s standard procedure-reviewing company manuals, employee handbook, and company’s policies

· List and analyze options- think of every possible option available to you whether it has a positive or negative outcome

· Implement the best option- after reviewing all the options, the best option will be selected

· Keep the record as you monitor the result-carefully observe the progress of the issue and make sure it is properly resolved

MIND MAPPING OF POSSIBLE SOLUTIONS   

   Mind mapping helps users to comprehend concepts to break them down into parts to better understand the existing information.

The ethical issues presented in the diagram can be solved through training and seminars, team building activities, reviewing of employees’ code of conduct, leadership training for supervisors and higher positions, and proper communication channels for addressing and solving grievances. Employees’ rewards and recognition must also be given attention to boost employees’ morale. Reorientation and retraining of low-performing employees can also be helpful to make them perform well in their ob.

Writerbay.net

Do you need help with this or a different assignment? In a world where academic success does not come without efforts, we do our best to provide the most proficient and capable essay writing service. After all, impressing professors shouldn’t be hard, we make that possible. If you decide to make your order on our website, you will get 15 % off your first order. You only need to indicate the discount code GET15.


Order a Similar Paper Order a Different Paper