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You have been selected by your nonprofit agency to evaluate client satisfaction with various clinical services. The agency serves approximately 2,000 clients. How would you go about planning a process to evaluate client satisfaction with services?
Describe and discuss the essential elements of a needs assessment in conducting program evaluation. What are the considerations of choosing and implementing needs assessment? Describe how you will apply cultural sensitivity and relevance within your needs assessment. Provide at least two scholarly references in support of your responses.